Booking Terms & Conditions 

1.1These conditions shall apply to the contract to the exclusion of all other terms and conditions.

1.2Arrowhead Skills reserves the right to update these conditions from time to time. Any updated conditions shall not apply to any existing bookings but shall apply to any new booking made more than 30 days.

1.3No variation to these conditions (including any special terms and conditions agreed between the parties) shall be binding unless agreed in writing between us and you.

1.4Any representations made by Arrowhead Skills or by our employees or agents concerning a booking shall not be incorporated into the contract unless confirmed in writing by us. By entering into the contract, you acknowledge that you do not rely on, and waive any claim for breach of, any such representations which are not so confirmed.

1.5Any typographical, clerical or other error or omission in any sales literature, leaflet, quotation, price list, acceptance of offer, booking confirmation, invoice or other documentation issued by Arrowhead Skills shall be subject to correction without any liability on our part.

1.6The details published in our brochures and leaflets are compiled from up-to-date and accurate information available at the time of going to press (the print date appearing in each brochure or leaflet).

2.1The agreement between you and Arrowhead Skills commences, and these booking conditions take effect, when payment is made, in part or in full. The agreement is between Arrowhead Skills and the person who made the booking. If that person is not the parent or guardian of the child(ren) attending, it is your responsibility to ensure they understand these booking conditions.

2.2Please check your booking confirmation carefully, including the dates, location and child details. Responsibility for the accuracy of the booking details lies with the person who made the booking.

2.3Arrowhead Skills accepts payment by all major debit and credit cards. We use Stripe as our payments partner and will update our accepted payment methods in line with Stripe's product releases and what is available to be used in the territories in which we operate. Arrowhead Skills does not store card or payment details directly; all payment information is held by Stripe.

3.1Current pricing is displayed clearly on the Arrowhead Skills website and will indicate the saving against our non-early-bird rate. The non-early-bird rate is our normal price before any discount is applied.

3.2We may run promotions throughout the year, which could mean that the current price is lower than what you originally paid. We are unable to apply a promotional price to a booking retrospectively, so if the current price is lower than what you paid, you will not be entitled to a refund of the difference.

3.3Discount codes must be applied at the time of booking and cannot be applied retrospectively.

4.1If a place is cancelled, the refund due depends on when we receive written notice: a full refund if notice is received 28 or more days before the camp starts; a 50% refund if notice is received 14–27 days before the camp starts; and no refund if notice is received less than 14 days before the camp starts. In addition, a charge equivalent to 3.5% of the booking value will be deducted via our payment processor, Stripe, and will not be included in any refund. All places may be moved to a different camp at the same school at the discretion of the Arrowhead Skills management team.

4.2Credit vouchers are valid for 12 months from the date of issue and cannot be redeemed after they expire. They may be used as full or part payment towards an Arrowhead Skills holiday camp product or service. Credit vouchers are non-transferable and cannot be exchanged for cash.

5.1We do not provide a specific itinerary in advance; example itineraries only are available on our website. Where possible, we will issue a high-level weekly programme the weekend before the camp starts, available in your parent portal.

5.2Itineraries, programmes and transport arrangements may be altered due to weather or other operational factors beyond our control. We reserve the right to substitute an alternative itinerary, facility or service of reasonably equal or better standard, without prior notice or liability, and without any change to the price.

5.3Camps and transport routes are subject to minimum numbers and availability. We reserve the right to withdraw or substitute these services where we reasonably consider there are insufficient numbers to run them.

5.4We may need to make material changes because of prevailing weather conditions, operational considerations or other matters beyond our control. Where we do, we will inform you as soon as reasonably possible, and you may: (a) accept the change, subject to paying any resulting increase in price, in which case the contract shall be treated as varied accordingly; (b) use the value of the affected part of your booking as credit towards a substituted programme; or (c) cancel the booking, or the part of it affected by the change.

5.5Without affecting any other right or remedy available to us, we may cancel the contract without liability if: (a) you do not pay the price in full by the applicable payment date; (b) you fail to provide information we have requested; or (c) we reasonably consider, in our discretion, that the holiday camp is unsuitable for your child.

6.1Taking part in our activities requires a reasonable basic level of health, fitness and a willingness to participate.

6.2You must complete the child information form at the time of booking, or by logging into your account once the booking has been made. This must be completed before we can accept your child at camp. We reserve the right to exclude any child who arrives at camp without a completed child information form.

6.3Children must ensure that their behaviour is compatible with the orderly conduct of activities and our behavioural standards, that minimal disturbance is caused to other participants, and that they always follow the verbal and written instructions of our staff.

6.4Children must be fully toilet-trained prior to attending one of our camps. We reserve the right to exclude a child if, in our opinion, this is not the case, based on multiple toileting incidents during their time at camp. We will communicate any concerns to you before considering exclusion.

6.5You and your child must take any precautions that are necessary, or that we reasonably require, to prevent or limit the spread of infectious or contagious disease (for example, chicken pox, gastroenteritis or COVID-19). You must tell us if your child has suffered from, or been in contact with, a person or animal suffering from an infectious or contagious disease that poses a threat to human health, within the four weeks prior to the arrival date at camp. In that case, we may cancel your child's booking, and the appropriate cancellation charge will apply.

6.6We reserve the right to decline, cancel or exclude a child from a booking at any time before the arrival date, or between the arrival date and the departure date, if in our reasonable opinion that child's behaviour is or may be disruptive, dangerous, inappropriate, or incompatible with the general enjoyment of other participants. This may include circumstances where a special educational need was not disclosed prior to arrival. If we exclude a child on this basis, no refund will be given for any unused portion of the programme. Behaviour we consider inappropriate includes, but is not limited to:

6.6.1leaving the site unless accompanied by a member of our staff or a parent / guardian;

6.6.2threatening behaviour, including offensive or insulting language, towards other participants or our staff;

6.6.3suspected involvement with drugs or alcohol;

6.6.4forming an inappropriate relationship with another camper;

6.6.5wilfully leaving allocated areas without good reason;

6.6.6inappropriate use of mobile phones, cameras or video equipment;

6.6.7theft, vandalism or illegal activity;

6.6.8other inappropriate behaviour;

6.6.9bullying, in any form, that adversely affects the enjoyment of other participants;

6.6.10causing injury to a member of staff.

All children are expected to comply with these rules and conditions.

6.8You must arrange for your child to be collected as soon as reasonably possible after we contact you. Any additional costs this causes are your responsibility, and you must reimburse any costs we reasonably incur in connection with your child's exclusion (including the cost of arranging alternative care or transport). If you refuse to collect your child when asked, this will be notified to the Camp Director, who will follow our safeguarding procedures.

6.9It is your responsibility to tell us, at the time of booking or as soon as you become aware, of any actual or anticipated disability, social or behavioural issue, or other circumstance (including relevant past experience) that may affect your child's stay — including where transport is provided — the stay of other participants, or our staff's ability to support your child appropriately. This may include, but is not limited to, mobility or medical conditions, diagnosed conditions such as ADHD or autism spectrum disorder, or past difficulties such as exclusion from school or extended periods away from parental care. Where we believe we need to make reasonable adjustments to our usual programme, pastoral care or transport arrangements, we will consider this carefully, having regard to social compatibility, physical access, the child's ability to participate successfully, and health and safety. All information you provide will be treated sensitively and confidentially. We are committed to making our camps accessible to as many children as possible, but there may occasionally be circumstances where we are unable to provide the support required. Where you have given us the required information promptly and in line with these conditions, and we cancel the booking as a result, you will be entitled to a full refund of any deposit or price paid for the affected part of the booking.

6.10If a child has any additional needs, you must disclose these to us at the time of booking and before your child's stay. We reserve the right to cancel a booking if we cannot successfully meet a child's needs. Your child's health, safety and welfare are of paramount importance to us. If we cancel a booking for this reason, we will provide a full refund.

6.11We reserve the right to exclude a child, or cancel their booking, at any time before the arrival date, or between the arrival date and the departure date, if we reasonably believe that important information about the child has not been provided to us. In these circumstances, the cancellation charges set out in Clause 4 will apply.

6.12Where we provide transport as part of a booking, you and your child must comply with our Travel Rules. Failure to do so may result in our declining to provide transport for your child or arranging alternative transport at your cost. A serious breach may result in your child's exclusion. All transport routes are subject to minimum numbers and availability, and times may change for operational reasons. We will notify you of any change to routes or times as soon as reasonably possible and will offer a suitable alternative where we can.

6.13Some of our programmes include supervised off-site visits. If you do not want your child to take part in an off-site visit, it is your responsibility to tell us before the arrival date, or to record this at the time of booking.

6.14Late collection: we understand that parents, guardians or drivers may occasionally be delayed when collecting a child. Please contact the camp as soon as possible if you expect to be late. For persistent late collection, and at the sole discretion of the Camp Director, a late collection fee of RM50 per 15 minutes may be charged, starting 15 minutes after the camp's advertised collection time. This fee is administered by the Arrowhead Skills management team.

6.15Insurance: Arrowhead Skills does not hold personal accident insurance for children attending camp. Injuries can occasionally occur while children take part in our programmes, so we recommend you arrange adequate personal or travel insurance to cover such incidents. Arrowhead Skills is unable to assist with, advise on, or recommend insurance products in any territory in which we operate.

7.1If a problem arises between the arrival date and the departure date, please report it immediately to the Camp Director, so we can resolve it. If it remains unresolved, please write to us at info@arrowheadskills.com within 28 days of your child's final day, and we will do our best to find a satisfactory solution.

8.1Taking part in Arrowhead Skills activities is a great way for children to have fun and learn new skills. While we do everything we can to provide a safe environment, activity camps and outdoor education carry some natural risk, such as minor injury or exposure to outdoor weather conditions.

8.2By enrolling your child(ren) in our programmes, you acknowledge and accept the following.

8.3You understand and accept that, despite our best efforts to maintain safety, some risk is inherent in activity camp and outdoor education activities.

8.4Arrowhead Skills and its staff will do everything reasonably possible to keep activities safe, by following strict safety procedures and providing appropriate supervision. Our liability for any accident or injury that may occur is limited to the extent set out in Clause 9; nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence, or that of our employees.

8.5You recognise the importance of helping your child understand the need to follow instructions, wear any required safety equipment, and behave responsibly during activities.

9.1Except for death or personal injury caused by our negligence, or that of our employees (which is not limited or excluded by these conditions), our liability for any delay in performing, or failure to perform, our obligations in relation to a booking is limited to the difference (if any) between the price you paid and the cheapest cost, in the open market, of a similar replacement service.

9.2Except where a claim involves personal injury, illness or death, our liability is limited to a maximum of the price paid (excluding insurance premiums and amendment charges).

9.3Except for death or personal injury caused by our negligence, or that of our employees, we are not liable to you, whether under any representation, implied warranty, condition or other term, or any duty at common law or under the express terms of the contract, for any consequential loss or damage (including loss of profit), or any other cost, expense or claim for consequential loss, arising out of or in connection with the booking, whether caused by our negligence or otherwise, except as expressly provided in these conditions.

9.4Except as expressly provided in these conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

9.5You will indemnify us, and keep us indemnified, against any direct or indirect loss, damage, cost, claim, demand or liability (whether criminal or civil) arising from injury or other loss to us, our employees, guests, visitors or agents, resulting from your negligence or breach of the contract, unless we are liable for it under these conditions.

10.1You and your child must take reasonable measures to protect and secure any valuables, baggage or other personal property.

10.2We accept no liability for loss of, or damage to, valuables, baggage or personal property, unless the loss or damage is shown to have been caused by our negligence or that of our employees.

10.3If any personal belongings go missing while your child is at camp, please tell the Camp Director immediately. A lost property box is available at the registration desk each morning and afternoon. Once camp has finished, any remaining lost property is transferred to the school's main lost property collection.

10.4We cannot accept responsibility for mobile phones, tablets or smart watches, and these should not be brought to camp. We operate a strict no-device policy; if a device is seen, your child will be asked to put it away or hand it in.

11.1We are not liable for any delay in performing, or failure to perform, an obligation (including the alteration or cancellation of a camp) caused by anything beyond our reasonable control. This includes strikes, lock-outs, labour disputes, staff shortages, acts of God, war, riot, civil commotion, terrorism, malicious damage, threats to safety, compliance with any law or government order, rule, regulation or direction, accident, environmental contamination, pandemic or disease outbreak, breakdown of plant or machinery, fire, flood, storm, or difficulty or increased cost in obtaining workers, materials, goods or raw materials needed to perform this agreement.

12.1To ensure that our marketing materials give an accurate and honest impression of our camps, we use images of children from previous camps in our marketing and promotional materials, including but not limited to brochures, our website and social media. If you do not want images of your child used in our future marketing materials, please tell us using the child information form in your parent portal, before the arrival date. If you opt out of marketing photography, we cannot guarantee that you will receive any photos of your child from camp.

12.2Inappropriate use or sharing of images or videos taken at camp is not permitted, and may result in a child's exclusion from camp.

12.3Arrowhead Skills will exercise discretion in taking and using photographs, and there may be occasions when a child is not photographed, to protect their privacy and safety.

12.4Parents and guardians are welcome to discuss any concerns about our use of photographs with Arrowhead Skills staff.

12.5We use photographs and video for marketing purposes in a way that prioritises the safety and privacy of everyone in our care.

12.6Arrowhead Skills will not use or publish photographs or video in a way that compromises the safety or privacy of any individual.

12.7For questions about our photography policy, or to discuss a specific concern, please contact us at info@arrowheadskills.com.

13.1When you make a booking, we collect personal data about you and your child, which may include contact details, date of birth, and health, medical or dietary information needed for your child's care while at camp. Health and medical information is “sensitive personal data” under the Personal Data Protection Act 2010 (“PDPA”).

13.2We collect and process this data to process your booking, administer the camp, safeguard your child's health and safety, communicate with you, and comply with our legal obligations. We only collect the personal data necessary for these purposes.

13.3By providing personal data (including sensitive personal data) about your child, you consent, on your child's behalf, to Arrowhead Skills collecting, using and disclosing it for the purposes set out in this Clause 13.

13.4We may share personal data with our employees, agents, subcontractors, and other relevant third parties (for example, transport providers or medical services), where necessary to fulfil our obligations under the contract or to protect your child's safety. We do not sell personal data, and we do not disclose it to third parties for their own marketing purposes without your consent.

13.5We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, in accordance with our obligations under the PDPA.

13.6We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

13.7You may request access to, or correction of, your or your child's personal data, or withdraw your consent to its processing (which may affect our ability to provide the booking). To exercise these rights, or for any other data protection query, please contact us at info@arrowheadskills.com.

13.8If a data breach occurs that is likely to affect your or your child's personal data, we will notify the Personal Data Protection Commissioner and any affected individuals in accordance with our obligations under the PDPA.

14.1. Agent registration

14.1.1Arrowhead Skills works with registered agents, who complete a vetting process to confirm their competence and their alignment with our approach to working with agents who recruit students from international markets.

14.2. Mis-selling liability

14.2.1Arrowhead Skills is not liable for mis-selling, or for inaccurate information provided, by agents who are not registered with us. If you have any concerns about an agent, you can contact Arrowhead Skills directly to confirm whether that agent is registered.

14.2.2Agents who are not registered with Arrowhead Skills are not our authorised representatives, and their actions and representations are independent of Arrowhead Skills.

14.3. Refunds and credit notes

14.3.1Arrowhead Skills does not provide refunds, credit notes or any other form of compensation for services obtained through unregistered agents, including in cases of mis-selling or inaccurate information.

15.1The headings in these conditions are for convenience only and do not affect their interpretation.

15.2We may perform our obligations, or exercise our rights, under this contract ourselves or through our employees, agents, franchisees, subcontractors or affiliates.

15.3If we do not enforce a breach of the contract by you, this shall not be treated as a waiver of any later breach of the same or any other provision.

15.4If we do not exercise a right given to us, or do not insist on strict compliance with an obligation under this contract, this shall not be treated as a waiver of our rights under the contract, and no custom or practice at variance with these conditions shall constitute a waiver of any of our rights.

15.5A person who is not a party to this contract has no right to enforce any of these conditions. This does not affect any right or remedy of a third party that exists or is available to them independently of this clause.

15.6If any provision of these conditions is held by a competent authority to be invalid or unenforceable, in whole or in part, that provision shall apply with the minimum variation necessary to make it enforceable, and the validity of the other provisions shall not be affected.

15.7This contract is governed by the laws of Malaysia, and is subject to the jurisdiction of the Malaysian courts.